Experiencing Issues with Twilio SMS (Skio SMS)

Uptime over the past 90 days. View historical uptime.
Skio Charge Processing Operational
90 days ago
100.0 % uptime
Today
Skio Customer Portal Operational
90 days ago
99.98 % uptime
Today
Skio Merchant Portal Operational
90 days ago
99.98 % uptime
Today
Skio API Operational
90 days ago
100.0 % uptime
Today
Skio Webhooks Operational
90 days ago
100.0 % uptime
Today
Shopify ? Operational
90 days ago
100.0 % uptime
Today
Postmark Operational
Twilio SMS (Skio SMS) Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 18, 2025

No incidents reported today.

Jun 17, 2025
Staff Login Issue
Resolved - The issue with staff login issues has been resolved.
Jun 17, 17:02 EDT
Monitoring - We've implemented a fix that was preventing some staff members from logging into Skio. We're monitoring the fix.
Jun 17, 15:35 EDT
Identified - We've identified an issue preventing some staff members (but not Admin level staff) from logging into Skio. We are working on a fix for this. In the meantime, it can be resolved by having an Admin member log into Skio > Account > Users and updating the permissions for each user to allow Access to each section of Skio. Please feel free to reach out to help@skio.com for further assistance with that!
Jun 17, 11:43 EDT
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Analytics dashboards not loading for some stores
Resolved - The incident with Google Cloud Platform has been resolved.
Jun 12, 16:16 EDT
Identified - Google Cloud Platform is experiencing service disruptions and affecting analytics dashboards, causing them to fail to load for some stores. We're monitoring updates from Google and will provide updates here when possible.
Jun 12, 14:30 EDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Skio Merchant Dashboard is experiencing slow loading times
Resolved - This incident has been resolved.
Jun 5, 13:23 EDT
Investigating - We are currently investigating this issue.
Jun 5, 12:37 EDT
Jun 4, 2025

No incidents reported.

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