{
  "page": {
    "id": "bhp9gdf15mk5",
    "name": "Skio",
    "url": "https://status.skio.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Skio Charge Processing","created_at":"2022-12-19T10:57:53.079-05:00","updated_at":"2025-08-06T09:28:52.945-04:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-19T00:00:00.000-05:00","id":"s9b6j8fdrp62","group_id":null,"page_id":"bhp9gdf15mk5"},{"status":"operational","name":"Skio Customer Portal","created_at":"2022-12-19T10:57:32.498-05:00","updated_at":"2025-08-25T16:43:39.111-04:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-19T00:00:00.000-05:00","id":"splf60s0hbpv","group_id":null,"page_id":"bhp9gdf15mk5"},{"status":"operational","name":"Skio Merchant Portal","created_at":"2022-06-09T15:13:11.477-04:00","updated_at":"2026-09-21T12:51:07.584-04:00","position":3,"description":null,"showcase":true,"start_date":"2022-06-08T00:00:00.000-04:00","id":"hd9vc4fglq7j","group_id":null,"page_id":"bhp9gdf15mk5"},{"status":"operational","name":"Skio API","created_at":"2022-06-09T15:13:11.458-04:00","updated_at":"2025-06-03T13:45:58.029-04:00","position":4,"description":null,"showcase":true,"start_date":"2022-06-08T00:00:00.000-04:00","id":"wqfvln28pp3v","group_id":null,"page_id":"bhp9gdf15mk5"},{"status":"operational","name":"Skio Webhooks","created_at":"2022-12-19T11:00:25.163-05:00","updated_at":"2022-12-19T11:00:43.341-05:00","position":5,"description":null,"showcase":true,"start_date":"2022-12-19T00:00:00.000-05:00","id":"1gmghr5d4q94","group_id":null,"page_id":"bhp9gdf15mk5"},{"status":"operational","name":"Postmark","created_at":"2023-01-04T15:50:42.615-05:00","updated_at":"2024-10-28T16:22:06.213-04:00","position":7,"description":null,"showcase":false,"start_date":"2023-01-04T00:00:00.000-05:00","id":"8bpjnzcrx6kd","group_id":null,"page_id":"bhp9gdf15mk5"},{"status":"operational","name":"Twilio SMS (Skio SMS)","created_at":"2023-01-04T15:33:50.182-05:00","updated_at":"2026-10-01T03:01:40.961-04:00","position":8,"description":null,"showcase":false,"start_date":null,"id":"t4yhchg17q9f","group_id":null,"page_id":"bhp9gdf15mk5"},{"status":"operational","name":"Shopify Admin","created_at":"2025-12-01T16:00:41.947-05:00","updated_at":"2026-09-18T17:44:16.875-04:00","position":9,"description":null,"showcase":false,"start_date":null,"id":"2p1hnm0ns80j","group_id":null,"page_id":"bhp9gdf15mk5"},{"status":"operational","name":"Shopify API \u0026 Mobile","created_at":"2025-12-01T16:00:43.363-05:00","updated_at":"2026-09-18T17:44:31.134-04:00","position":10,"description":null,"showcase":false,"start_date":null,"id":"qxk2fbhh0cyt","group_id":null,"page_id":"bhp9gdf15mk5"},{"status":"operational","name":"Shopify Checkout","created_at":"2025-12-01T16:00:44.963-05:00","updated_at":"2026-09-18T17:44:26.321-04:00","position":11,"description":null,"showcase":false,"start_date":null,"id":"wtd2y63fff1n","group_id":null,"page_id":"bhp9gdf15mk5"},{"status":"operational","name":"Shopify Storefront","created_at":"2025-12-01T16:00:48.048-05:00","updated_at":"2026-09-06T07:04:19.623-04:00","position":12,"description":null,"showcase":false,"start_date":null,"id":"1dx484py0xls","group_id":null,"page_id":"bhp9gdf15mk5"},{"status":"operational","name":"Shopify Third party services","created_at":"2025-12-01T16:00:49.605-05:00","updated_at":"2026-08-14T11:48:55.571-04:00","position":13,"description":null,"showcase":false,"start_date":null,"id":"83wmq355jlff","group_id":null,"page_id":"bhp9gdf15mk5"}],
  "incidents": [{"name":"Errors loading customer data in the dashboard","status":"resolved","created_at":"2026-09-21T11:05:08.793-04:00","updated_at":"2026-09-21T13:33:03.528-04:00","monitoring_at":"2026-09-21T12:51:07.626-04:00","resolved_at":"2026-09-21T13:33:03.511-04:00","impact":"minor","shortlink":"https://stspg.io/bzdwbnncpqjd","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-21T11:05:08.786-04:00","reminder_intervals":null,"id":"5l9dqwv1rpsg","page_id":"bhp9gdf15mk5","incident_updates":[{"status":"resolved","body":"This is resolved. Merchants briefly saw \"Unable to load customers\" when opening the Customers page in their dashboard. We deployed a fix and have confirmed customer data is loading normally.\n\nSubscriptions, billing, and customer-facing pages were not affected at any point.","created_at":"2026-09-21T13:33:03.511-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T13:33:03.511-04:00","display_at":"2026-09-21T13:33:03.511-04:00","deliver_notifications":true,"tweet_id":null,"id":"r2p5x2ch0lqz","incident_id":"5l9dqwv1rpsg","custom_tweet":null,"affected_components":[{"code":"hd9vc4fglq7j","name":"Skio Merchant Portal","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We've identified a likely cause of the intermittent errors loading customer data and deployed a fix. Merchants should no longer see the \"Unable to load customers\" message. We're monitoring to confirm the issue is fully resolved.","created_at":"2026-09-21T12:51:07.626-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T12:51:07.626-04:00","display_at":"2026-09-21T12:51:07.626-04:00","deliver_notifications":true,"tweet_id":null,"id":"p1y5lk907c76","incident_id":"5l9dqwv1rpsg","custom_tweet":null,"affected_components":[{"code":"hd9vc4fglq7j","name":"Skio Merchant Portal","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We're investigating reports of some merchants are seeing \"Unable to load customers\" when opening the Customers page in their dashboard. Subscriptions, billing, and customer-facing pages are not affected.","created_at":"2026-09-21T11:05:08.858-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T11:05:08.858-04:00","display_at":"2026-09-21T11:05:08.858-04:00","deliver_notifications":true,"tweet_id":null,"id":"gn9crw2dhb8s","incident_id":"5l9dqwv1rpsg","custom_tweet":null,"affected_components":[{"code":"hd9vc4fglq7j","name":"Skio Merchant Portal","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Skio Merchant Portal","created_at":"2022-06-09T15:13:11.477-04:00","updated_at":"2026-09-21T12:51:07.584-04:00","position":3,"description":null,"showcase":true,"start_date":"2022-06-08T00:00:00.000-04:00","id":"hd9vc4fglq7j","page_id":"bhp9gdf15mk5","group_id":null}]},{"name":"Customer Portal Login unavailable","status":"resolved","created_at":"2025-08-13T09:52:25.815-04:00","updated_at":"2025-08-13T10:01:55.165-04:00","monitoring_at":null,"resolved_at":"2025-08-13T10:01:55.146-04:00","impact":"major","shortlink":"https://stspg.io/yyllr3hxrn6x","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-08-13T09:52:25.810-04:00","reminder_intervals":null,"id":"brv6fyrl2dpd","page_id":"bhp9gdf15mk5","incident_updates":[{"status":"resolved","body":"This issue is resolved and we are monitoring to ensure ongoing stability.","created_at":"2025-08-13T10:01:55.146-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-13T10:01:55.146-04:00","display_at":"2025-08-13T10:01:55.146-04:00","deliver_notifications":true,"tweet_id":null,"id":"72d6k50kc2l0","incident_id":"brv6fyrl2dpd","custom_tweet":null,"affected_components":[{"code":"splf60s0hbpv","name":"Skio Customer Portal","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an issue affecting some Customer Portals being inaccessible with a \"Verifying Browser\" error. So far this appears to be limited to certain geographical regions (US/CAN).","created_at":"2025-08-13T09:52:25.876-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-13T09:52:25.876-04:00","display_at":"2025-08-13T09:52:25.876-04:00","deliver_notifications":true,"tweet_id":null,"id":"22dzt8vcpylk","incident_id":"brv6fyrl2dpd","custom_tweet":null,"affected_components":[{"code":"splf60s0hbpv","name":"Skio Customer Portal","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Skio Customer Portal","created_at":"2022-12-19T10:57:32.498-05:00","updated_at":"2025-08-25T16:43:39.111-04:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-19T00:00:00.000-05:00","id":"splf60s0hbpv","page_id":"bhp9gdf15mk5","group_id":null}]},{"name":"Skio Merchant Portal Access Issue","status":"resolved","created_at":"2025-08-05T11:22:35.968-04:00","updated_at":"2025-08-25T16:44:40.354-04:00","monitoring_at":"2025-08-05T14:16:50.626-04:00","resolved_at":"2025-08-06T09:28:52.980-04:00","impact":"major","shortlink":"https://stspg.io/4h88jbfgh25p","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-08-05T11:22:36.000-04:00","reminder_intervals":null,"id":"j1xn7mmxv04s","page_id":"bhp9gdf15mk5","incident_updates":[{"status":"resolved","body":"The incident has been resolved.","created_at":"2025-08-06T09:28:52.980-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-06T09:28:52.980-04:00","display_at":"2025-08-06T09:28:52.980-04:00","deliver_notifications":true,"tweet_id":null,"id":"vl2vjdk6yvhl","incident_id":"j1xn7mmxv04s","custom_tweet":null,"affected_components":[{"code":"hd9vc4fglq7j","name":"Skio Merchant Portal","old_status":"operational","new_status":"operational"},{"code":"splf60s0hbpv","name":"Skio Customer Portal","old_status":"operational","new_status":"operational"},{"code":"s9b6j8fdrp62","name":"Skio Charge Processing","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Merchant and Customer Portals are recovered. We are continuing to investigate fall out from this outage including delayed order processing, subscription updates and Journeys and running backfills where necessary.","created_at":"2025-08-05T16:50:44.246-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-05T16:50:44.246-04:00","display_at":"2025-08-05T16:50:44.246-04:00","deliver_notifications":true,"tweet_id":null,"id":"cd6wfhwpr2g5","incident_id":"j1xn7mmxv04s","custom_tweet":null,"affected_components":[{"code":"hd9vc4fglq7j","name":"Skio Merchant Portal","old_status":"degraded_performance","new_status":"operational"},{"code":"splf60s0hbpv","name":"Skio Customer Portal","old_status":"degraded_performance","new_status":"operational"},{"code":"s9b6j8fdrp62","name":"Skio Charge Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"A fix has been implemented and we are seeing improved speed for merchant and customer portal loads. Charge processing is also recovering. We will continue to monitor the improvements until fully resolved.","created_at":"2025-08-05T14:16:50.626-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-05T14:16:50.626-04:00","display_at":"2025-08-05T14:16:50.626-04:00","deliver_notifications":true,"tweet_id":null,"id":"31dxqpb0zgn9","incident_id":"j1xn7mmxv04s","custom_tweet":null,"affected_components":[{"code":"hd9vc4fglq7j","name":"Skio Merchant Portal","old_status":"major_outage","new_status":"degraded_performance"},{"code":"splf60s0hbpv","name":"Skio Customer Portal","old_status":"major_outage","new_status":"degraded_performance"},{"code":"s9b6j8fdrp62","name":"Skio Charge Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2025-08-05T13:13:37.439-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-05T13:13:37.439-04:00","display_at":"2025-08-05T13:13:37.439-04:00","deliver_notifications":true,"tweet_id":null,"id":"dmm1x2gnx50l","incident_id":"j1xn7mmxv04s","custom_tweet":null,"affected_components":[{"code":"hd9vc4fglq7j","name":"Skio Merchant Portal","old_status":"major_outage","new_status":"major_outage"},{"code":"splf60s0hbpv","name":"Skio Customer Portal","old_status":"major_outage","new_status":"major_outage"},{"code":"s9b6j8fdrp62","name":"Skio Charge Processing","old_status":"operational","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to investigate this issue as it's been identified to be ongoing.","created_at":"2025-08-05T11:54:41.196-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-05T11:54:41.196-04:00","display_at":"2025-08-05T11:54:41.196-04:00","deliver_notifications":true,"tweet_id":null,"id":"hgsn3dwb772w","incident_id":"j1xn7mmxv04s","custom_tweet":null,"affected_components":[{"code":"hd9vc4fglq7j","name":"Skio Merchant Portal","old_status":"operational","new_status":"major_outage"},{"code":"splf60s0hbpv","name":"Skio Customer Portal","old_status":"operational","new_status":"major_outage"}]},{"status":"investigating","body":"We've identified and fixed the cause of the slowness on merchant and customer dashboards. Thank you for your patience while we resolved this issue.","created_at":"2025-08-05T11:37:42.571-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-05T11:37:42.571-04:00","display_at":"2025-08-05T11:37:42.571-04:00","deliver_notifications":true,"tweet_id":null,"id":"xnh62f22l961","incident_id":"j1xn7mmxv04s","custom_tweet":null,"affected_components":[{"code":"hd9vc4fglq7j","name":"Skio Merchant Portal","old_status":"major_outage","new_status":"operational"},{"code":"splf60s0hbpv","name":"Skio Customer Portal","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an issue causing extreme slowness for some merchants and customers logging into their Skio accounts. This is also affecting subscription processing today. We'll keep you updated on the progress of our investigation and hope to get this resolved quickly!","created_at":"2025-08-05T11:22:36.072-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-05T13:13:12.663-04:00","display_at":"2025-08-05T11:22:36.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"63pl7k2dbcwb","incident_id":"j1xn7mmxv04s","custom_tweet":null,"affected_components":[{"code":"hd9vc4fglq7j","name":"Skio Merchant Portal","old_status":"operational","new_status":"major_outage"},{"code":"splf60s0hbpv","name":"Skio Customer Portal","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Skio Charge Processing","created_at":"2022-12-19T10:57:53.079-05:00","updated_at":"2025-08-06T09:28:52.945-04:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-19T00:00:00.000-05:00","id":"s9b6j8fdrp62","page_id":"bhp9gdf15mk5","group_id":null},{"status":"operational","name":"Skio Customer Portal","created_at":"2022-12-19T10:57:32.498-05:00","updated_at":"2025-08-25T16:43:39.111-04:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-19T00:00:00.000-05:00","id":"splf60s0hbpv","page_id":"bhp9gdf15mk5","group_id":null},{"status":"operational","name":"Skio Merchant Portal","created_at":"2022-06-09T15:13:11.477-04:00","updated_at":"2026-09-21T12:51:07.584-04:00","position":3,"description":null,"showcase":true,"start_date":"2022-06-08T00:00:00.000-04:00","id":"hd9vc4fglq7j","page_id":"bhp9gdf15mk5","group_id":null}]},{"name":"Customer Portal Login Code Email Disrupted","status":"resolved","created_at":"2025-07-18T05:53:56.000-04:00","updated_at":"2025-07-18T07:53:40.248-04:00","monitoring_at":"2025-07-18T07:32:55.319-04:00","resolved_at":"2025-07-18T07:53:40.234-04:00","impact":"minor","shortlink":"https://stspg.io/bylt7hvy1yqc","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-07-18T05:53:56.000-04:00","reminder_intervals":null,"id":"8rplkh1vz70t","page_id":"bhp9gdf15mk5","incident_updates":[{"status":"resolved","body":"This issue has been resolved. Login codes have resumed sending via email.","created_at":"2025-07-18T07:53:40.234-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-18T07:53:40.234-04:00","display_at":"2025-07-18T07:53:40.234-04:00","deliver_notifications":true,"tweet_id":null,"id":"bxpt71bt11rt","incident_id":"8rplkh1vz70t","custom_tweet":null,"affected_components":[{"code":"splf60s0hbpv","name":"Skio Customer Portal","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented to resolve this issue and we are monitoring for full recovery.","created_at":"2025-07-18T07:32:55.319-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-18T07:32:55.319-04:00","display_at":"2025-07-18T07:32:55.319-04:00","deliver_notifications":true,"tweet_id":null,"id":"sw6385f2jkyj","incident_id":"8rplkh1vz70t","custom_tweet":null,"affected_components":[{"code":"splf60s0hbpv","name":"Skio Customer Portal","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an issue preventing our 4 digit login codes from being sent via email. Codes are still being sent via SMS and login with password remains unaffected.","created_at":"2025-07-18T05:53:56.683-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-18T06:05:27.982-04:00","display_at":"2025-07-18T05:53:56.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"8b4nhhqldq53","incident_id":"8rplkh1vz70t","custom_tweet":null,"affected_components":[{"code":"splf60s0hbpv","name":"Skio Customer Portal","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Skio Customer Portal","created_at":"2022-12-19T10:57:32.498-05:00","updated_at":"2025-08-25T16:43:39.111-04:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-19T00:00:00.000-05:00","id":"splf60s0hbpv","page_id":"bhp9gdf15mk5","group_id":null}]},{"name":"Analytics - Performance Dashboard not showing accurate Subscription Revenue","status":"resolved","created_at":"2025-06-19T11:18:08.728-04:00","updated_at":"2025-06-19T14:28:36.772-04:00","monitoring_at":"2025-06-19T12:56:36.384-04:00","resolved_at":"2025-06-19T14:28:36.753-04:00","impact":"major","shortlink":"https://stspg.io/7gbglr1rrlr9","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-06-19T11:18:08.722-04:00","reminder_intervals":null,"id":"rm9bzb1vkjnj","page_id":"bhp9gdf15mk5","incident_updates":[{"status":"resolved","body":"The issue with the analytics not showing accurate revenue has been resolved.","created_at":"2025-06-19T14:28:36.753-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-19T14:28:36.753-04:00","display_at":"2025-06-19T14:28:36.753-04:00","deliver_notifications":true,"tweet_id":null,"id":"09mfpd0l5l7x","incident_id":"rm9bzb1vkjnj","custom_tweet":null,"affected_components":[{"code":"hd9vc4fglq7j","name":"Skio Merchant Portal","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we're monitoring the results.","created_at":"2025-06-19T12:56:36.384-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-19T12:56:36.384-04:00","display_at":"2025-06-19T12:56:36.384-04:00","deliver_notifications":true,"tweet_id":null,"id":"mnb4r9hr1sbd","incident_id":"rm9bzb1vkjnj","custom_tweet":null,"affected_components":[{"code":"hd9vc4fglq7j","name":"Skio Merchant Portal","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an issue causing the Analytics Dashboard to show zero revenue for June 18th. This is purely a visual issue and does not affect subscription billing. 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