Journeys not processing on some subscriptions.

Incident Report for Skio

Resolved

This issue has been resolved.
Posted Mar 20, 2025 - 10:02 EDT

Monitoring

A fix has been implemented and we're monitoring the results.
Posted Mar 19, 2025 - 18:31 EDT

Update

We are continuing to investigate this issue.
Posted Mar 19, 2025 - 14:17 EDT

Investigating

We are currently investigating an issue where some subscriptions are not being updated when using the Delay Journey option.
Posted Mar 19, 2025 - 14:14 EDT
This incident affected: Skio Charge Processing, Skio Customer Portal, and Skio Merchant Portal.
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